I have not received my prize cheque. What can I do?
If you are a registered player and have not received your prize cheque, you should contact our office on 1300 363 444 (Australia only) to ensure that your registration details are correct and to confirm that the cheque has been issued.
If you are an unregistered player who has completed a Prize Claim Form at an Agency and have not received your cheque, you will need to contact our Player Services Section on +61 2 9752 5536 for investigation.
Please have your claim form copy and prize claim receipt with you when calling.
I have lost, had stolen or damaged my prize cheque. How can I get a replacement?
If you have lost, or had a prize cheque stolen, you will need to notify our office in writing, providing your name, address and phone number as well as details of the cheque by:
Mail - (marked to Player Services) to: PO BOX 6687 Silverwater NSW Australia 2128, or Fax to +61 2 9752 5516.
Please allow up to 2 weeks for replacement and re-issuing of cheques.
If you have damaged your prize cheque, you will need to send it in to our office at the above address for replacement.
I have some old cheques that I have not banked. What do I do with these?
NSW Lotteries cheques are valid for 15 months from the date of issue. After this time they become “stale” and need to be forwarded, with an accompanying letter advising of your Player Registration details (if registered) and requesting to have the cheque/s replaced, to our Player Services Section, PO BOX 6687 Silverwater NSW Australia 2128.
NSW Lotteries is not responsible for reimbursing any fees and charges incurred if you bank a stale cheque and receive a dishonour notice.
What is the Postage and Administration fee that appears on my prize cheque?
The fee recovers the cost of producing and mailing the cheques to players who have chosen not to claim their prize at a NSW Lotteries agency within eight weeks of the relevant draw. This fee only applies to registered minor prizes ($1000 and under) for Lotto, Lotto Strike, Saturday Lotto, Powerball, OZ Lotto and 6 from 38 Pools.
To avoid the fee simply check and collect your cash at any of the 1600 NSW Lotteries agencies across the state as the fee is only charged to customers who choose not to claim their prizes personally.
Cheques
