How do I prevent NSW Lotteries emails from being seen as spam?
You may find emails that NSW Lotteries send you, for example from our Results and News Service, are flagged as spam when you receive them and may automatically appear in your Junk E-mail folder.
To ensure that these emails are not seen as spam you can add NSW Lotteries to your contact list or address book. You can do this by taking the following steps:
1. Open your contact list or address book
2. Click on ‘New contact’ or ‘Add Contact’ (depending on your email provider)
3. Paste the following addresses into the new contact email address, depending on what emails you are receiving:
NSW Lotteries will only send you information via email if you have directly provided us with your email address. You may receive emails from NSW Lotteries relating to two services:
1) Results and News Email Service – in order to receive these emails you must have first subscribed to this service.
2) NSW Lotteries games promotions, competitions and Players Club. You will have provided us with an email address as part of joining Players Club or as part of a competition and indicated that you are happy to receive information from NSW Lotteries. To unsubscribe from these emails, click the Unsubscribe link at the bottom of the email.
How do I stop NSW Lotteries sending me emails?
1) Results and News Service – click here to login to your profile page. Once you have logged in, uncheck the boxes of the games that you are currently subscribed to and submit the form.
2) Marketing emails – at the bottom of the email you have received you will find an Unsubscribe link. Please click on this and follow the directions.
Why have I received a Free Ticket Certificate via email?
NSW Lotteries is always seeking to improve benefits to registered players and the issuing of free tickets via email adds to these services by providing an efficient way for you to receive your prizes whilst preventing postage delays.
Where did you obtain my email address?
Your email address was provided to NSW Lotteries when you first applied for your Players Club membership or through the update of your Players Club membership details.
How do I check the results?
You can print the free ticket certificate and take it to any NSW Lotteries agency for checking. Alternatively you can go to our website and check the results.
What if I don’t check the results?
You can relax in knowing that the ticket is registered and therefore any minor prizes which are won, and not claimed within the eight week period will be automatically sent by cheque (for cash prizes) and email for free ticket prizes.
What if I no longer want to receive Free Tickets via Email?
Select the unsubscribe option in the email you received.
What happens if my email account is no longer active?
Emails from NSW Lotteries
