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 General
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NSW Lotteries Help  General
How can I contact NSW Lotteries? 
Where can I view the game rules?
I think I've been targeted by a lottery scam - how do I know if it's a scam or not?
Unfortunately, lottery scams are becoming increasingly common around the world.
Lottery scams work by advising people that they have won money in a lottery when they have not. The purpose is to either extract a fee to collect the non-existent "winnings", or obtain confidential financial details.
For more information on lottery scams targeting Australian consumers see the NSW Office of Fair Trading website.
Click here to visit the NSW Office of Fair Trading website.
If you receive advice claiming to be from NSW Lotteries that you have won a huge cash prize and you haven't purchased a ticket, it is definitely a scam! We recommend that you ignore it or raise the matter with your local consumer protection agency or police.
If you are a NSW Lotteries customer and you would like to check the status of an entry, click here to use our results look up function.
When is the next Saturday Lotto Superdraw?
Saturday Lotto offers $4 Million every week but throughout the year has Superdraws. The scheduled draws are:
23 August 2008 - $19 Million
01 November 2008 - $20 Million
03 January 2009 - $30 Million
I have lost, had stolen or misplaced my REGISTERED ticket/s. What can I do?
As a registered player, a lock can be placed on any lost, stolen or misplaced tickets by contacting Player Services on +61 2 9752 5572 or by fax +61 2 9752 5516 and quoting your Player Registration Number (PRN), name and address details as well as identifying the ticket details.
Any prizes won on locked tickets will be forwarded to your registered address 4 weeks from the draw date for Lucky Lotteries and 8 weeks after the draw for all other On-line products. Once a lock has been placed on a ticket it WILL NOT be removed until payment is due.
I have lost, had stolen or misplaced my UNREGISTERED ticket/s. What can I do?
To trace an unregistered ticket, NSW Lotteries requires very specific information relating to the purchase of the ticket including; location and time of purchase, type of entry purchased, details of any other tickets purchased around the same time and any other relevant information which may assist with our search.
A request to trace an unregistered ticket needs to be submitted in writing, ensuring that all the above details are addressed, and forwarded to our Player Services by:
Email to info@nswlotteries.com.au.
Mail to PO BOX 6687 Silverwater NSW Australia 2128 or
Fax to +61 2 9752 5516.
Please note that without sufficient information we cannot trace unregistered tickets.
Agent Appointments
For information on the establishment or purchase of a NSW Lotteries agency click here.
What is Players 1st?
Players 1st is designed to ensure that our players get all the prize money they are entitled to. For further details on Players 1st click here.
Promotions
NSW Lotteries conducts regular promotions. Please check here for updated information.
Why are 5, 10 and 25 week Monday and Wednesday Lotto Multiweeks currently unavailable for purchase?
Important changes to Monday/Wednesday Lotto were planned to commence in July 2008 and to ensure that entries were not sold into draws of the new game, 5, 10, and 25 week Monday and Wednesday Lotto Multiweeks have been progressively made unavailable. Unfortunately, the launch date of the new game has been delayed; therefore these Multiweek options will remain unavailable until the new date has been confirmed. Two week Monday and Wednesday Lotto Multiweeks are currently still available for purchase. The changes to Monday and Wednesday Lotto will deliver a bigger prize pool, bigger jackpots, special events, and increased divisional prizes. Once the changes to the game are finalised, further details will be provided.
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