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General


NSW Lotteries Help General

How can I contact NSW Lotteries?

Click here to find our contact details.

Where can I view the game rules?

You can view the rules by clicking on the relevant product below. Copies of the rules are also available in all NSW Lotteries agencies.

Lotto, Lotto Strike, Powerball, OZ Lotto, 6 from 38 Pools, Draw Lotteries, Instant Scratchies.


I think I've been targeted by a lottery scam - how do I know if it's a scam or not?

Unfortunately, lottery scams are becoming increasingly common around the world..

Lottery scams work by advising people that they have won money in a lottery when they have not. The purpose is to either extract a fee to collect the non-existent "winnings", or obtain confidential financial details.

For more information on lottery scams targeting Australian consumers see the NSW Office of Fair Trading website.

Click here to visit the NSW Office of Fair Trading website.

If you receive advice claiming to be from NSW Lotteries that you have won a huge cash prize and you haven't purchased a ticket, it is definitely a scam! We recommend that you ignore it or raise the matter with your local consumer protection agency or police.

If you are a NSW Lotteries customer and you would like to check the status of an entry, click here to use our results look up function.


When is the next Saturday Lotto Superdraw?

Lotto offers $6 Million every week but throughout the year has Superdraws. The scheduled draws are:

Monday Lotto Superdraw

22 Feb 2010 - $5 million

24 May 2010 - $5 million

Saturday Lotto Superdraw

13 Feb 2010 - $20 million

27 Mar 2010 - $20 million

15 May 2010 - $20 million

I have lost, had stolen or misplaced my REGISTERED ticket/s. What can I do?

As a registered player, a lock can be placed on any lost, stolen or misplaced tickets by contacting Player Services on +61 2 9752 5572 or by fax +61 2 9752 5516 and quoting your Player Registration Number (PRN), name and address details as well as identifying the ticket details.

Any prizes won on locked tickets will be forwarded to your registered address 4 weeks from the draw date for Lucky Lotteries and 8 weeks after the draw for all other On-line products. Once a lock has been placed on a ticket it WILL NOT be removed until payment is due.

I have lost, had stolen or misplaced my UNREGISTERED ticket/s. What can I do?

To trace an unregistered ticket, NSW Lotteries requires very specific information relating to the purchase of the ticket including; location and time of purchase, type of entry purchased, details of any other tickets purchased around the same time and any other relevant information which may assist with our search.

A request to trace an unregistered ticket needs to be submitted in writing, ensuring that all the above details are addressed, and forwarded to our Player Services by:

Email to info@nswlotteries.com.au.

Mail to PO BOX 6687 Silverwater NSW Australia 2128 or

Fax to +61 2 9752 5516.

Please note that without sufficient information we cannot trace unregistered tickets.


Agent Appointments

For information on the establishment or purchase of a NSW Lotteries agency click here.

What is Players 1st?

Players 1st is designed to ensure that our players get all the prize money they are entitled to. For further details on Players 1st click here.

Promotions

NSW Lotteries conducts regular promotions. Please check here for updated information.

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In the event of discrepancy between this publication and the Official NSW Lotteries Results as published, the latter shall prevail.