Players 1st is designed to ensure that our players get all the prize money they are entitled to.

For NSW Lotteries, players are our first priority.

We have launched Players 1st to help players know exactly what their rights are, and how they can manage their entries to ensure they receive all prize-money they are entitled to.

If you have any questions, or concerns, about the way your entry has been handled by NSW Lotteries, or one of our Agents, please contact us directly on 1300 PLAYER (1300 752 937) or by email.

You can also fill in an on-line feedback form by clicking here

protecting prizes

The best way to protect your prize-money is to register all entries with your NSW Lotteries Players Club Card.

Through Players 1st, we are urging all our players to follow this simple, but important, step. For more information on Players Club, or to join online, click here.

claiming prizes

It's simple to check your entries, and claim your prizes.

Just take your ticket to any NSW Lotteries Agency, or bring it directly to our Head Office at 2 Figtree Drive Sydney Olympic Park NSW 2127

Download our PDF file Players Guide to Claiming Prizes. This document tells you exactly what to expect when you claim a prize.

If you are in any doubt about the status of a ticket, you should keep it and bring it directly to NSW Lotteries.

playing responsibly and knowing the odds

Through Players 1st we want to make it easy for players to make an informed choice about how they play our games.

Find out more about the odds of winning each of our games - Lotto, Oz Lotto, Powerball, Lotto Strike, Pools, Lucky Lotteries, Scratchies.

If you or someone you know is concerned about the impact of gambling in their lives click here for information on the NSW Government Gambling Help service.

Gambling information and assistance

If you want to talk to someone who can help with information, counselling and referral, call Gambling Help on 1800 858 858. Hearing impaired callers contact the Gambling Helpline via the National Relay Service. Counsellors are available at any time, 24 hours a day, 365 days a year. You don't have to give your name. Interpreter services are available for non-English speakers.

reliable agents

Our Agency network is made up of over 1,600 individual small retailers who are entrusted with the role of responsibly selling and promoting our products, paying prizes, and accepting claims on our behalf.

Our network successfully handles over 300 million transactions each year with skill, dedication and integrity.

We go to great lengths to select the right people for the job and provide systems, procedures and training to support NSW Lotteries Agents and their staff.

If, for any reason, you're not entirely satisfied with the way a lottery transaction has been handled please contact us by email or our Players 1st Hotline number 1300 PLAYER (1300 752 937).

You can also fill in an on-line feedback form by clicking here.

careful players

No matter how many measures are in place to protect against possible problems, individual players still have a vital role to play in protecting their own entries and collecting prizes.

Please treat your tickets like cash and do not discard them until you are absolutely sure of their status.

If you would prefer to check your ticket yourself please click here.

prize claim complaints

If you are dissatisfied with a decision made by NSW Lotteries in relation to your prize claim and believe that you have a valid prize claim which has not been assessed in accordance with NSW Lotteries’ obligations, you may contact the Office of Liquor, Gaming and Racing.

Their details are as follows:
Address: Level 6, 323 Castlereagh Street, Haymarket NSW 2001;
Email: lottery.complaints@communities.nsw.gov.au; or telephone: (02) 9995 0837.