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This
Policy sets out the approach New South Wales Lotteries Corporation
(NSWLC) has adopted in its collection and management of personal
information. NSWLC has created this Privacy Policy to demonstrate
and confirm its commitment to your Privacy.
This Policy relates to personal and sensitive information collected
by any means by the Corporation.
1. Background
NSWLC markets, operates and conducts a wide range of lottery-based
gaming activities. These games include Lotto, Lucky Lotteries,
Powerball, Lotto Strike, Instant Scratchies, 6 From 38 Pools
and Oz Lotto.
NSWLC is committed to providing the highest levels of customer
and player service and respects the right of individuals to
maintain their Privacy.
New Privacy laws took effect on 21 December 2001. From that
date, newly acquired personal and sensitive information obtained
by NSWLC or modification of personal and sensitive information
already held is subject to the Privacy Act 1988 (the Act) and
the National Principles for the Fair Handling of Personal Information
(NPPs).
2. Aims of the Privacy Policy
NSWLC wants to help people understand the reasons behind, and
actions taken in, the protection of personal information and
will be fair and open about the process.
The Corporation respects the individual’s right to privacy
and is committed to ensuring that the collection, accuracy,
storage, use, disclosure, de-identification and destruction
of personal information is compliant with the Privacy Act 1988,
incorporating the Privacy Amendment (Private Sector) 2000, best
practice and the NPPs.
NSWLC will ensure that its employees receive training in the
proper handling of personal information. Access to information
held by us will be limited to authorised people on a strict,
need-to-know basis relevant to their roles and responsibilities.
3.How and why NSWLC collects Personal Information?
Often times, personal information is gathered in order to improve
service levels to customers. Personal information is information
or an opinion, including information or an opinion forming part
of a database, whether true or not, and whether recorded in
a material form or not, about an individual whose identity is
apparent, or can be reasonably ascertained, from the information
or opinion.
Personal information is essentially collected through the Players
Club, Instant Scratchie Second Chance Draws and Prize Claims
Forms for the primary purpose of administering our gaming activities
and ensuring that players who win prizes obtain their winnings.
The personal information NSWLC collects may include:
• Name;
• Address;
• Telephone Number;
• Ticket Number;
• Lottery Product Played; and
• Signature.
The Players Club Registration Form also has a number of optional
fields. NSWLC does not require this information to complete
our primary purpose. The optional information aids NSWLC in
providing better and more satisfying services to players. If
the optional information is not provided, players may not be
able to realise the full benefits of membership of the Players
Club.
The Players Club Registration Form, the Instant Scratchie Second
Chance Draws and Prize Claims Forms include an opt-out box whereby
information is not made available for publication or disclosure.
If this box is ticked, details about you will not be published
or disclosed.
NSWLC strives to ensure that the information collected is accurate
at the time of collection and at the time of use.
4. Use and Disclosure of Information
NSWLC collects and uses information for the primary purpose
of managing and promoting its lottery games. NSWLC may use information
that has been collected to enable the highest possible level
of service to be provided to lottery customers. This may include
notifying customers of special offers, new products and other
opportunities to participate in NSWLC products and services.
NSWLC will allow players and users of its services to interact
with it anonymously wherever it is reasonable and practicable
to do so.
On occasions NSWLC may issue marketing materials to its Players
Club Members who have previously supplied information to us.
If you do not wish to receive further material, please complete
the opt-out provisions on materials sent to you and return it
to NSWLC addressed to the Privacy Officer or email privacy@nswlotteries.com.au.
If you choose not to receive marketing material from NSWLC,
you may miss out on special products, offers and opportunities.
NSWLC will obtain consent for use of personal information for
secondary purposes unless the use would be within that person’s
reasonable expectations. NSWLC may use the information we hold
for the following secondary and related purposes:
• To provide lottery-based gaming services;
• To manage and promote those services;
• To inform you of the ways our services to you may be
improved;
• To research and develop our services;
• To gain an understanding of your lottery-based gaming
needs in order to provide you with a better service; and
• To maintain and develop our systems infrastructure.
NSWLC may disclose your information to:
• Your authorised representatives (eg legal advisers)
but only upon receipt of your written authorisation;
• Unrelated third parties to enable outsourcing of relevant
functions and only for the primary purpose of providing those
functions;
• Professional advisers including but not limited to accountants,
auditors and legal advisers; and
• Courts, Government and regulatory authorities as required
or authorised by law.
In order to efficiently operate our lottery business it is sometimes
necessary for NSWLC to obtain various services from outside
suppliers. In these instances your personal information may
be passed to the contractor undertaking these services. All
of our contracts specify that any information passed to the
contractors in the course of their duties must be protected,
used, secured and disclosed in accordance with the Privacy Act
and the NPPs.
5. On-line Collection
NSWLC collects information from its website to assist with website
and system administration. The NSWLC website automatically collects
the following information:
• Server address;
• Top level domain name (eg - .gov, .com etc);
• Date/Time of visit;
• Pages accessed;
• Pages Downloaded;
• Total time spent on the website and the browser used;
and
• Time spent on individual pages.
NSWLC does not collect email addresses or personal information
from computers accessing our website. NSWLC collects email addresses
only when you send us a message or when you join the email lottery
results service. This information is only used for the purpose
of notifying those people of lottery results and is not passed
on to any other organisation.
It is not mandatory for visitors to the website to provide personal
information unless the information is necessary to answer an
enquiry, a complaint or to provide a service. NSWLC may ask
visitors to the website to provide information voluntarily (eg
as part of a competition or questionnaire). Personal information
collected on-line will not be sold to third parties or made
available for other than the purposes listed above. The NSWLC
website sets ‘cookies’ that remind visitors to read
and accept the site Use Agreement. The ‘cookies’
do not record or relay any information. The ‘cookies’
expire after 24 hours.
NSWLC does not provide facilities for the secure transmission
of data across the Internet. You should be aware that there
are inherent risks in transmitting any data across the Internet
or by email.
Occasionally NSWLC may issue marketing materials to players
who have previously supplied information to us. If you do not
wish to receive further information from NSWLC, please complete
the opt-out provisions on material sent to you and return it to NSWLC or email privacy@nswlotteries.com.au.
By using the NSWLC website you acknowledge that have read, understood
and agreed to abide by the Privacy Policy and the Licence Agreement.
NSWLC website may contain links to other sites for your convenience
and information. When you access any website othe than www.nswlotteries.com.au,
please understand that NSWLC is not responsible for the Privacy
policies and practices of that site. We suggest you review the
Privacy policies of each site that you visit.
6. Access
Please note that the personal information NSWLC holds about
you is information that you have provided to us.
If you wish to exercise your right under the Privacy Act to
seek access to the personal information held by NSWLC about
you, or if you believe that the information is incorrect, incomplete
or out-of-date, you should contact NSWLC.
All requests to access personal information must be made in
writing or by email and addressed to the Privacy Officer at
the addresses listed at the end of this document.
It will assist NSWLC if you are able to specify the information
you are seeking, the approximate date that you provided the
information and in what context you provided it. It is NSWLC
policy to respond to any such requests within a reasonable timeframe.
NSWLC will generally not charge you for making requests to access
any information held about you, however, NSWLC reserves the
right to undertake cost recovery for the provision of such information
where it is justified.
7. Information Security
The physical and electronic security systems operated by NSWLC
comply with the Privacy Act and the NPPs.
Personal information will be de-identified or destroyed when
it is no longer required. The de-identification and destruction
process will be in accordance with the legislation and the NPPs.
NSWLC will review, on a regular and on-going basis, its information
security and handling procedures to ensure the fulfilment of
our obligations in accordance with the Privacy legislation.
NSWLC personnel and third party contractors, who have a genuine
‘need-to-know’, are permitted to access personal
information.
8. Complaints & Enquiries
All requests to access personal information must be made in
writing or by email and addressed to the Privacy Officer.
If you have a complaint regarding the Corporation's management
of your personal information or wish to correct information
held by us or wish further information please contact us.
Information about the Privacy Act and the National Principles
for the Fair Handling of Personal Information is available from
the Federal Privacy Commissioner.
9. Contact Details
New South Wales Lotteries Corporation
PO Box 6687
Silverwater NSW 2128
+61 2 9752 5500 (phone)
+61 2 9752 5511 (fax)
privacy@nswlotteries.com.au
www.nswlotteries.com.au
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